Advanced Training

Description

This course will highlight the importance of scheduling 'keeping in touch' calls with your customers!  

Now that you have the basics of telephone training and effective scripts under your belt, this course highlights the importance of mining your data base to keep in touch with past clients.  The salesperson taking the initiative and time to call will not need to wait for the 'up bus'!.  A sales person using effective words and phrases using the script guidelines will be able to personally connect with the client for future purchases. 
This course includes two 15 minute blocks of one on one live role-play

Script Theory

  • Introduction / Priority of Calling 
  • The Five Basic Steps to an Incoming Call
  • How to Handle the Price Shopper
  • The Eight Basic guidelines for an Outbound Call  
  • The Four Key Elements to Calling Unsold Showroom Traffic 

SCRIPTS

  • Used Car Renewal / Finance Termination / Orphan Customer Script
  • Lease Retention and Buyout Options Script
  • Call Back Specific Used Car Want List Script
  • Referral Script
  • Friends and Acquaintances Script
  • Service R.O. Script
  • Voice Mail / Good News Response Scripts

24/7 access for 60 days!
One Course per Rep
Live One on One Coaching available. Contact support@cardinalrulemarketing.com for details
For Bulk, Renewal, Subscription and/or Bundled Packages please contact us at  enrollment@cardinalrulemarketing.com

What will you learn
  • Only Newbie's Wait for the 'Up-Bus' • Efficiently and Effectively Mine your Database • Service Records are a Gold Mine • Script Theory


Requirements
  • Successful Completion of both Basic and Intermediate Training Courses

Lessons

  • 20 Lessons
  • 01:07:17 Hours
  • Introduction / Priority of Calling Guidelines00:03:13
  • The Five Basic Steps to an Incoming Call / Objectives00:10:09
  • How to Handle the Price Shopper00:03:18
  • The Eight Basic Guidelines to Making an Outbound Call00:04:26
  • Unsold Showroom Traffic - The Four Key Steps / Objectives00:01:52
  • Used Car Renewal / Finance Termination / Orphan Customer Script00:07:03
  • Call Back Specific Used Car Want List Script00:05:47
  • Lease Retention and Buyout Options Script00:05:30
  • Referral Script00:07:50
  • Friends and Acquaintances Script00:06:37
  • Service R.O. Script00:07:26
  • Voice Mail / Good News Response Scripts00:04:06
  • Aptitude Test
  • Script for Lesson 6 • Used Car Renewal / Finance Termination / Orphan Customer
  • Script for Lesson 7 • Call Back Specific Used Car Want List
  • Script for Lesson 8 • Lease Retention and Buyout Options Script
  • Script for Lesson 9 • Referral
  • Script for Lesson 10 • Friends and Acquaintances
  • Script for Lesson 11 • Service R.O.
  • Script for Lesson 12 • Voice Mail / Good News Response

About instructor

Instructor
Name : Lisa Kerr
Reviews : 1 Reviews
Student : 17 Students
Courses : 3 Courses

Reviews

0
Based on 0 Reviews
1 Stars
2 Stars
3 Stars
4 Stars
5 Stars