BDC Service Telephone Training

Description

Whether it’s the Sales Floor or the Service Department, traffic is the key. More opportunities lead to a drastic increase in RO count and dollars per RO.
This course includes one 15 minute block of one on one live role-play

Script Theory
  • Introduction / Priority of Calling
  • The Six Basic Guidelines for an Outbound Call

SCRIPTS

  • Missed Appointment Script
  • Delinquent Script
  • Service R.O. Script
  • Recall Script
  • Campaign / Promotional Script
  • Voice Mail Script

24/7 access for 60 days!
One Course per Rep
Live One on One Coaching available. Contact support@cardinalrulemarketing.com for details
For Bulk, Renewal, Subscription and/or Bundled Packages please contact us at  enrollment@cardinalrulemarketing.com

What will you learn

  • Properly Handle and Prioritize Outbound Service R.O. Calls • Qualify Inbound Calls • Mine Delinquents • Target Seasonal Promotions • Leave Effective Voice Mail

Requirements
  • No Prerequisites Required

Lessons

  • 15 Lessons
  • 00:38:59 Hours
  • Introduction / Priority of Calling Guidelines00:03:30
  • The Six Basic Guidelines to Making an Outbound Call00:02:53
  • Missed Appointment Script00:05:05
  • Delinquent Script00:07:08
  • Service R.O. Script00:06:48
  • Recall Script00:06:06
  • Campaign / Promotional Script00:04:54
  • Voice Mail Script00:02:35
  • Aptitude Test
  • Script for Lesson 3 • Missed Appointment
  • Script for lesson 4 • Delinquent
  • Script for Lesson 5 • Service R.O.
  • Script for Lesson 6 • Recall
  • Script for Lesson 7 • Campaign / Promotion
  • Script for Lesson 8 • Voice Mail

About instructor

Instructor
Name : Dave Gagnon
Reviews : 0 Reviews
Student : 2 Students
Courses : 2 Courses
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